According to the statistics published by Fredrik Abildtrup, a well established marketing consultant and CEO of TeleFaction, it is 3 to 10 times cheaper for an enterprise to retain old customers than attract new ones. In the prevailing competitive scenario, therefore, customer retention management strategies are crucial for the fate of every business enterprise. How [...]
Latest Articles
Implementing Strategies for Hoisting Customer Service Experience
The aspiration of every business is to be extremely successful and create its own niche in the market. Only a few understand the dynamics of business and implement intelligent strategies. Along with quality and consistency flexibility is a pre-requisite. If your business has the capability to gauge the latest trends and demands in the market [...]